Residency Program
Pharmacotherapy Residency Program
The University of the Incarnate Word (UIW) Feik School of Pharmacy Pharmacotherapy Residency Program focuses on patient care, teaching, service and scholarly activity. The program is designed to provide pharmacy graduates with a positive environment to sharpen the skills required to excel as clinicians and educators. After program completion, the resident is well-equipped to function effectively as a pharmacotherapy specialist or clinical faculty member.
The following components are central to the 24-month Pharmacotherapy Residency Program:
- Clinical Experiences: Provide clinical services in a variety of inpatient and outpatient practice settings.
- Teaching: Complete a longitudinal teaching certificate program with both didactic and small group teaching experiences.
- Scholarship: Create scholarship, including the completion and submission of two peer-reviewed articles (one original research article and one additional article).
- Service: Contribute a required service component of eight hours per year.
General Information
General Information about the University of the Incarnate Word:
UIW is a faith-based university founded in 1881 by the Sisters of Charity of the Incarnate Word. The University is committed to educational excellence with an emphasis on the development of the whole person. The core values of the UIW Mission are faith, service, innovation, truth and education.
Founded in 2004, the Feik School of Pharmacy embraces the Mission of the University as it develops a group of faculty, students and residents dedicated to impacting the healthcare needs of our community and the nation. In 2010, the Feik School of Pharmacy started a 24-month pharmacotherapy residency program to continue the Mission values of education and service.
The Feik School of Pharmacy has more than 20 pharmacy practice faculty with expertise in multiple clinical areas, including ambulatory care, cardiology, critical care, geriatrics, infectious diseases, internal/family medicine, pediatrics, psychiatry and solid organ transplant.
Residency Rotations Overview
UIW Pharmacotherapy residents have eight required and four elective rotations in postgraduate year one (PGY1). Postgraduate year two (PGY2) residents will complete four required and eight elective rotations.
Rotation experiences are designed to afford the pharmacotherapy resident a broad array of learning environments in a variety of settings. Rotation sites include inpatient and outpatient settings throughout San Antonio, including University Health (Level I trauma center), South Texas Veterans Health Care System, San Antonio Military Medical Center, Methodist Healthcare, and Christus Santa Rosa Health System.
Elective opportunities include administration/management, anticoagulation, ambulatory care, cardiology, critical care, diabetes care, emergency medicine, geriatrics, infectious diseases, internal/family medicine, pediatrics, psychiatry and solid organ transplant and others as identified based on resident interest.
How to Apply
The deadline for applications is January 1st.- Interested candidates should apply via Cardinal talent and submit the following:
- Curriculum vitae
- Letter of intent
- Unofficial transcripts
- In addition, candidates should request three letters of recommendation from professional references of the applicant’s choosing. The letters’ of recommendation should be directly submitted by the reference to berman@uiwtx.edu.
Clinical Rotation Schedule
- Internal/Family Medicine (two months)
- Adult Primary Care (two months)
- Drug Information/Orientation (one month)
- Critical Care (one month)
- Infectious Disease (one month)
- Research (one month)
- Electives (four months)
- Acute Care (two months)
- Ambulatory/Outpatient Specialty Care (two months)
- Electives (eight months)
Teaching Certificate Program
Education is central to the Mission of UIW and a vital, dynamic part of the profession of pharmacy. All residents are expected to complete a two-year teaching certificate program.
Components of the teaching certificate program include:
- Attend 12 two-hour teaching seminars.
- Present at least three hours of didactic teaching.
- Facilitate pharmacy case-based labs.
- Create and maintain a teaching portfolio.
- Develop a teaching philosophy.
- Obtain a preceptor license through the Texas State Board of Pharmacy.
The overall goal of the teaching certificate program is to introduce residents to the elements of effective teaching and allow the resident to select a pedagogical approach that fits her/his teaching philosophy. The University of the Incarnate Word Feik School of Pharmacy's teaching certificate program adheres to national guidelines for such programs through requirement of a self-reflective teaching philosophy, assignment of a teaching mentor, interactive seminars on core pedagogy topics, participation in a variety of teaching activities, and clear criteria for achievement of the previous guidelines.
In order to earn a teaching certificate, the resident must document:
- Active participation in 12 seminars on effective teaching during the first and second year of residency
- Facilitate 20 small group labs in the Applied Pharmacy Care courses or Pharmacotherapy Conference
- At least three hours of faculty-mentored didactic teaching during the second year of residency
- Submission of a teaching portfolio for review prior to completion of the second year of residency
There are five required components of the pharmacy resident's teaching portfolio:
- A teaching philosophy
- Teaching goals
- Documentation of teaching experience
- Teaching reflections
- Appendix of teaching materials
Teaching certificate seminars include the following topics:
- Student integrity and civility
- Introduction to teaching strategies and learning styles
- Learning objectives and domains of learning
- Dealing with student feedback
- Assessing student learning
- Creating a syllabus
- Experiential education
- Active learning strategies in large classrooms
- Collaborative learning
- Teaching philosophy: a reflective card-sort exercise
- Creating a teaching portfolio
Research and Presentations
Research and dissemination of knowledge are important activities for all clinical pharmacists and educators.
In this program, the resident is expected to:
- Complete at least one major research project and submit it for publication.
- Create one major research project and obtain IRB approval.
- Complete at least one additional peer-reviewed article and submit for publication.
- Present research findings as a PGY2 at the ALCALDE Southwest Leadership Conference.
- Present one continuing education seminar through a professional organization.
- Present one formal presentation per year in Controversies in Clinical Therapeutics seminar.
- Participate in one peer review of a manuscript.
- Present one poster or platform presentation at a professional meeting.
Please see the "Research and Presentations" accordion below for more detailed information regarding program requirements and past presentations and publications.
Please see the Residents tab below for information on current and former UIW Pharmacotherapy residents.
Research and dissemination of knowledge are important activities for all clinical pharmacists and educators. In this program, the resident is expected to gain experience with clinical or academic research with a research mentor and committee. Research activities may include writing an institutional review board proposal, writing a grant proposal, writing and submitting an original research manuscript as well as an additional peer-reviewed article, and responding to reviewer comments. In addition, dissemination of research and innovative ideas is a key function of clinical pharmacists and educators. Multiple presentations are required throughout the 24-month program to ensure that residents can artfully deliver both topic- and research-based formal presentations with appropriate depth and mastery of content.
Research
Each resident is required to complete at least one major research project during the 24-month program. After the resident selects a topic or area of interest, the resident will select a research mentor. The resident and research mentor will invite appropriate faculty or preceptors to serve on the research committee. It is expected that the resident, by completion of the program, will have written and submitted at least one original research manuscript and one additional peer-reviewed article.
Residents are required to present their research findings at ALCALDE Southwest Leadership Conference and at a professional meeting of their choice which can be tailored to their career interests. In addition to writing their own manuscripts for presentation, residents must also participate in the peer review process for one manuscript. A research timeline is available to guide residents with research deadlines and requirements.
Continuing Education Presentation
Each resident is required to present one Accreditation Council for Pharmacy Education (ACPE) approved continuing education seminar through a professional organization. Local professional organizations submit potential presentation requests to include but are not limited to, the Bexar County Pharmacy Association (BCPA) and the Central Texas Society of Health-System Pharmacists (CTSHP).
Controversies in Clinical Therapeutics
Each resident will select a controversial topic in an area of interest to present in the Controversies in Clinical Therapeutics series. The purpose of the Controversies in Clinical Therapeutics series is to effectively and concisely provide evidence-based treatment recommendations on a controversial topic after an evaluation of appropriate evidence. Other goals of this presentation include development of verbal and written communication skills, and clinical reasoning.
Examples of Research and Presentations
Presentations
Dr. Markus Reedy, PharmD: Shake It Off: Navigating the Rhythm of HIV ART for Pharmacist. Presented at Bexar County Pharmacist Association meeting. March 2024.
Dr. Sarah Edwards, PharmD (with Dr. Briana Williams, PharmD, BCACP): Is there a clear role for bempedoic acid in cardiovascular risk reduction? iForumRx. Peer reviewed podcast. June 2023. Link to podcast and script: https://iforumrx.org/clear-outcomes-bempedoic-acid/
Dr. Sarah Edwards, PharmD: Ticagrelor Vs Prasugrel in Acute Coronary Syndromes. 6th Annual Cardio Renal Connections. San Antonio, Texas. April 2023.
Dr. Blake Wassom, PharmD: Assessment of Longitudinal Advanced Pharmacy Practice Experience Programs in Preparing Pharmacy Students for Residency Training. American Society of Health-System Pharmacists 56th Midyear Meeting. Virtual Conference. December 2021.
Dr. Haley Tierce, PharmD: Direct oral anticoagulants in patients with severe obesity. Presented at Bexar County Pharmacy Association meeting (virtual). April 2021.
Poster Presentations
Lilley J. Acute coronary syndrome readmission rates with transitions of care pharmacist communication. Presented at TSHP Annual Seminar, Irving, Texas. April 2025. - Best Resident Poster Award.
Mattes RG, Gutierrez GC, Nguyen JV, Habib SA, Morneau K, Attridge RL. Effect of desmopressin and hypertonic saline versus hypertonic saline along on length of stay in critically ill patients with severe hyponatremia. Presented at the American Society of Health-System Pharmacists Midyear Clinical Meeting, December 2019.
Hulsizer AL, Witte AP, Urteaga EM. Hyperglycemia post-influenza vaccine in patients with diabetes. Presented at the American College of Clinical Pharmacy Annual Meeting, October 2019.
Publications
Truong J, Cauthon KAB. Combination inhaled corticosteroid and short-acting beta2 agonist (ICS-SABA) use for older adults with asthma. Sr Care Pharm. 2025; 40: 3-9.
Diocee H, Harcus J, Cauthon KAB. Four clicks of the liraglutide pen: a case report of administration error and adverse effects. ADCES in Practice. 2023; 11(4):14-18.
Edwards SB, Lam C., Thomas L. Evaluation of the Safety and Tolerability of Sodium-Glucose Co-Transporter 2 Inhibitors in the Older Population: A Systematic Review. Sr Care Pharm. 2023 Jul 1;38(7):276-287.
Tierce HE, Lusk KA, Kitten AK, Long C. Factor Xa Inhibitors Versus Warfarin in Severely Obese Patients with Atrial Fibrillation or Venous Thromboembolism. Am J of Pharmacother Pharm Sci. 2024;3(3).
Wassom BM, Lusk KA, Snoga JL, Wassom MB, Long CM. Assessment of Longitudinal Advanced Pharmacy Practice Experience Programs in Preparing Pharmacy Students for Residency Training. Am J Pharm Educ 2024;88(1):100622.
Lusk KA, La-Viola BA, Long C. Effect of lecture recording on student outcomes: A focus on pharmacy students. Am J Pharmacother Pharm Sci 2023;2:15.
Cota JM, Giancola SE, Benavides TM, Wiederhold NP. Implications of evolving and emerging pharmacokinetic-pharmacodynamic research for triazoles and echinocandins. Current Fungal Infection Reports, 2020.
Snoga J, Lusk KA, Attridge RT, Attridge RL. Effect of non-selective beta-blockers on mortality in patients with end-stage cirrhosis. Ann Pharmacother 2020;54(4):322-330.
Glaess SS, Gutierrez GC, Attridge RL. Clonidine as a strategy for discontinuing dexmedetomidine sedation in critically ill patients: a narrative review. Am J Health-Syst Pharm 2020;77;515-522.
Each resident will select a controversial topic in an area of interest to present in the Controversies in Clinical Therapeutics series. The purpose of the Controversies in Clinical Therapeutics series is to effectively and concisely provide evidence-based treatment recommendations on a controversial topic after an evaluation of appropriate evidence. Other goals of this presentation include development of verbal and written communication skills and clinical reasoning.
Throughout the academic year, a resident presents a clinically controversial topic as ACPE Continuing Education. It is open to all interested healthcare providers and is held on certain Fridays from 2-3 p.m. at the University of the Incarnate Word Feik School of Pharmacy (FSOP).
2024-2025
- February 2025: Dr. Sophie Rooks: Love at First Clot: Can Tenecteplase Find Its Place Beyond the 4.5-Hour Window?
- Can You Feel It Now Mr. Krabs? Evaluating IV Lidocaine for Post-Operative Pain Management after Abdominal Surgery
- November 2024: Dr. Sara Stashluk: Treatment of Methicillin-Sensitive Staphylococcus aureus: What Does Ceftriaxone Bring to the Table?
- October: Dr. Jerrica Lilley: Giving aspirin a shot to prevent a clot? Aspirin vs standard of care for prevention of venous thromboembolism following orthopedic surgery
2023-2024
- February: Dr. Sara Stashluk: What the Nose Knows: MRSA Nares as a Tool For Antimicrobial Prescribing in Diabetic Foot Infections
- January: Dr. Jerrica Lilley: Clindamycin vs Linezolid – A Toxic Duel. Toxin Production Control in Necrotizing Soft Tissue Infections (NSTIs)
- November: Dr. Markus Reedy: Feel the Rhythm! Feel the Rhyme! Give it up, it’s Lidocaine’s Time: Lidocaine versus Amiodarone for Shock Refractory Ventricular Fibrillation/Pulseless Ventricular Tachycardia
- October: Dr. Jaycie Truong: Power Puff Inhaler Combo: Use of Combination ICS-LABA/SABA vs. SABA as a Reliever if on Scheduled ICS
2022-2023
- February: Dr. Jaycie Truong: DOAC Dynasty: Use of Direct Oral Anticoagulants in Patients with Left Ventricular Thrombus
- January: Dr. Markus Reedy:Fibrinolytics for acute ischemic stroke in patients taking direct oral anticoagulants: tP-YAY or tP-NAY?
- November: Dr. Harneal Diocee: The More the Merrier: Midodrine as a Bridge to GDMT in Hypotensive Heart Failure Patients
- November: Dr. Sarah Edwards: Use of Hypoxia-Inducible Factor Prolyl Hydroxylase Inhibitors for the Treatment of Anemia in Chronic Kidney Disease: What HIF?
Residency Advisory Committee
The UIW Pharmacotherapy Residency Program consists of a director and faculty who serve on the Residency Advisory Committee:
Program Director:
Program Coordinator:
Advisory Council:
Residents
Current Residents
Monét Giles, PharmD (2025-2027)
Education
Doctor of Pharmacy, 2025
Texas A&M University Irma Lerma Rangel College of Pharmacy
Clinical Focus
Critical Care, Emergency Medicine
Research Focus
Ketamine as the Primary Sedative in Mechanically Ventilated Patients in the Surgical/Trauma Intensive Care Unit (STICU)
Why UIW?
I chose the UIW residency program because I knew it would give me the kind of experience that truly helps you grow as both a clinician and a person. Being able to rotate through multiple institutions, unique opportunities and rotations, and genuine support for the residents was a huge draw for me. I value the chance to learn from different teams, treat diverse patient populations, and take in a variety of approaches to care.
Vanessa Esparza, PharmD (2025-2027) 
Education
Doctor of Pharmacy, 2025
University of Texas at Austin College of Pharmacy, Austin, Texas
Clinical Focus
Ambulatory Care, Academia
Research Focus
Effect of Optimizing Guideline-Directed Therapy on Hospital Readmission in Patients with Heart Failure
Why UIW?
The UIW Pharmacotherapy Residency is ideal because of the comprehensive clinical training and academic teaching opportunities. During my interview, I was particularly impressed by the program’s diversity and breadth, allowing residents to personalize the two-year residency based on their specific clinical interests. UIW stands out as a program that develops well-rounded pharmacotherapy specialists capable of thriving in both academic and clinical settings.
Brooke Hinojosa, PharmD (2026-2028)
Education
Doctor of Pharmacy, 2026
University of the Incarnate Word Feik School of Pharmacy
Clinical Focus
Critical Care
Research Focus
Outcomes for New Onset Atrial Fibrillation in the ICU for Patients Who Are Anticoagulated
Why UIW?
I chose UIW because of its strong commitment to developing well-rounded clinical pharmacists through diverse learning experiences and exceptional mentorship. With the opportunity to train across multiple hospital systems and care for a wide variety of patient populations, I know my clinical judgment will be strengthened and prepare me to provide the highest level of patient care.
Having gone to UIW for pharmacy school, I knew that I wanted to continue having the program's supportive learning environment and dedication to evidence-based practice, which align with my long-term goal of becoming a critical care pharmacist.
Tom Sanchez, Jr. (2026-2028) 
Education
Doctor of Pharmacy, 2026
Texas A&M University Irma Lerma Rangel College of Pharmacy
Clinical Focus
Infectious Diseases, Internal Medicine
Research Focus
Direct Oral Anticoagulant Use for Treatment of Left Ventricular thrombus
Why UIW?
Finding a residency program that would foster both my professional and personal development was one of my top priorities. UIW offers a strong teaching environment with exceptional pharmacists in both clinical practice and academia, allowing me to continue pursuing my career goals while expanding my interests. The program's flexibility and partnerships with multiple institutions provide opportunities to continually challenge myself without feeling limited in my development.
Since becoming a resident, I have immediately felt welcomed as part of the UIW family. I know this supportive environment will enable me to continue developing not only as a pharmacist, but also as an individual outside of the profession.
Former Residents
Nicholas Martin, PharmD (2024-2026)
Education
Doctor of Pharmacy, 2024
The University of Tennessee Health Science Center College of Pharmacy
Clinical Position
Clinical Pharmacist Specialist at Methodist Hospital - San Antonio, Texas
Sophie Rooks, PharmD (2024-2026)
Education
Doctor of Pharmacy, 2024
University of the Incarnate Word Feik School of Pharmacy, San Antonio, Texas
Clinical Position
Clinical Pharmacy Specialist, Adult Burn Intensive Care Unit at UF Health Shands Hospital – Gainesville, FL
Sara Stashluk, PharmD (2023-2025)
Education
Doctor of Pharmacy, 2021
University of Houston College of Pharmacy, Houston, Texas
Current Position
Clinical Pharmacist at UC Health Memorial Central - Colorado Springs, Colorado
Jerrica Lilley, PharmD (2023-2025)
Education
Doctor of Pharmacy, 2021
University of the Incarnate Word Feik School of Pharmacy, San Antonio, Texas
Current Position
Decentralized Clinical Pharmacist at Hendrick Medical Center - Abilene, Texas
Markus Reedy, PharmD (2022-2024)
Education
Doctor of Pharmacy, 2022
University of North Texas System College of Pharmacy, Fort Worth, Texas
Current Position
Acute Care Clinical Pharmacist, University of Texas Southwest, Dallas, Texas
Jaycie Truong, PharmD (2022-2024)
Education
Doctor of Pharmacy, 2022
University of Houston College of Pharmacy, Houston, Texas
Current Position
Pharmacy Clinical Practice Specialist, Univeristy of Texas Medical Branch - Correctional Managed Care, Galveston, Texas
Harneal Diocee, PharmD (2021-2022)
Education
Doctor of Pharmacy, 2021
University of the Incarnate Word Feik School of Pharmacy, San Antonio, Texas
Current Position
Clinical Pharmacy Specialist, University Health, San Antonio, Texas
Sarah Edwards, PharmD (2021-2022)
Education
Doctor of Pharmacy, 2021
University of North Texas System College of Pharmacy, Fort Worth, Texas
Current Position
Clinical Pharmacist, Texas Health Arlington Memorial Hospital, Arlington, Texas
Haley Tierce, PharmD (2020-2022)
Education
Doctor of Pharmacy, 2020
Texas Tech University Health Sciences Center Jerry H. Hodge School of Pharmacy, Lubbock, Texas
Current Position
Clinical Pharmacy Specialist in Hospital Medicine, MD Anderson Cancer Center, Houston, Texas
Blake Wassom, PharmD, TTS (2020-2022)
Education
Doctor of Pharmacy, 2020
University of North Texas System College of Pharmacy, Fort Worth, Texas
Current Position
Clinical Pharmacy Specialist in Primary Care, University Health System, San Antonio, Texas
Taylor Benavides, PharmD (2019-2021)
Education
Doctor of Pharmacy, 2019
Texas Tech University Health Sciences Center Jerry H. Hodge School of Pharmacy, Abilene, Texas
Current Position
Clinical Pharmacist, Texas Health, Fort Worth, Texas
Jennifer Rivas, PharmD (2019-2021)
Education
Doctor of Pharmacy, 2019
Texas Tech University Health Sciences Center School of Pharmacy
Current Position
Clinical Pharmacy Specialist in Cardiology, University Health, San Antonio, Texas
Abigail Hulsizer, PharmD, BCPS (2018-2020)
Education
Doctor of Pharmacy, 2018
University of North Texas System College of Pharmacy
Fort Worth, Texas
Current Position
Assistant Professor, University of North Texas System College of Pharmacy, Fort Worth, Texas
Raymond Mattes, PharmD (2018-2020)
Education
Doctor of Pharmacy, 2018
University of the Incarnate Word Feik School of Pharmacy
San Antonio, Texas
Current Position
Clinical Pharmacy Specialist, North West San Antonio VA Clinic, South Texas Veterans Healthcare System, San Antonio, Texas
Brittany La-Viola, PharmD (2017-2019)
Education
Doctor of Pharmacy, 2017
Notre Dame of Maryland
University School of Pharmacy Baltimore, MD
Current Position
Clinical Pharmacist, TidalHealth Nanticoke, Seaford, Delaware
Ryan A. Popp, PharmD (2017-2019)
Education
Doctor of Pharmacy, 2017 University of Texas at Austin College of Pharmacy, Austin, Texas
Current Position
Ambulatory Care Clinical Pharmacy Specialist, Harris Health System, Houston, Texas
Rebekah M. Benitez, PharmD (2016-2018)
Education
Doctor of Pharmacy, 2016
University of the Incarnate Word Feik School of Pharmacy
San Antonio, Texas
Current Position
Associate Professor, Department of Pharmacy Practice, the University of the Incarnate Word Feik School of Pharmacy, San Antonio, Texas
Jenna Snoga, PharmD (2016-2018)
Education
Doctor of Pharmacy, 2016
University of the Incarnate Word Feik School of Pharmacy
San Antonio, Texas
Current Position
Clinical Pharmacy Specialist, South Texas Veterans Healthcare System, San Antonio, Texas
Shelley Glaess, PharmD, BCPS (2015-2017)
Education
Doctor of Pharmacy, 2015
University of the Incarnate Word Feik School of Pharmacy
San Antonio, Texas
Current Position
Clinical Pharmacist, UCHealth Memorial Hospital, Colorado Springs, Colorado
Emily Brysch, PharmD, BCPS (2015-2017)
Education
Doctor of Pharmacy, 2015
University of the Incarnate Word Feik School of Pharmacy
San Antonio, Texas
Current Position
Clinical Pharmacy Specialist, Ambulatory Care, South Bexar Outpatient Clinic, South Texas Veterans Healthcare System, San Antonio, Texas
Alireza Fakhri Ravari, PharmD, BCPS, AAHIVP (2014-2016)
Education
Doctor of Pharmacy, 2014
Texas A&M Irma Lerma University Rangel College of Pharmacy
Kingsville, Texas
Current Position
Chair, Pharmacy Practice, Loma Linda University College of Pharmacy, Loma Linda, California
Ashley Zurek, PharmD, BCGP (2014-2016)
Education
Doctor of Pharmacy, 2014
University of the Incarnate Word Feik School of Pharmacy
San Antonio, Texas
Current Position
Clinical Pharmacy Specialist, Cardiology, South Texas Veterans Healthcare System, San Antonio, Texas
Braden Adamson, PharmD (2013-2015)
Education
Doctor of Pharmacy, 2013
Midwestern State University
Glendale, Arizona
Current Position
Associate Professor, Roseman University of Health Sciences – South Jordan Campus. South Jordan, Utah
Hansita B. Patel, PharmD (2013-2015)
Education
Doctor of Pharmacy, 2014
Texas A&M Irma Lerma University Rangel College of Pharmacy
Kingsville, Texas
Current Position
Clinical Pharmacy Specialist, Ambulatory Care, University Health System, San Antonio, Texas
Merlyn Joseph, PharmD (2012-2014)
Education
Doctor of Pharmacy, 2012
Texas Tech University Health Sciences Center School of Pharmacy
Amarillo, Texas
Current Position
Clinical Assistant Professor, Texas A&M University Irma Lerma Rangel College of Pharmacy, Houston, Texas
Tina C. Lee, PharmD, BCPS (2012-2014)
Education
Doctor of Pharmacy, 2011
Campbell University
Buiess Creek, North Carolina
Current Position
Professor, The University of the Incarnate Word Feik School of Pharmacy, San Antonio, Texas
Residency Alumni Newsletter August 2025 (pdf)
Residency Alumni Newsletter August 2024 (pdf)
Residency Alumni Newsletter August 2023 (pdf)
Residency Alumni Newsletter August 2022 (pdf)
The UIW Pharmacotherapy Residency would like to keep in touch with the residency alumni. Please submit professional and personal updates including change of address or employment via the Resident Information Update Form.